{"id":5290,"date":"2023-10-09T02:40:33","date_gmt":"2023-10-09T02:40:33","guid":{"rendered":"https:\/\/oneuswp.themesflat.com\/?page_id=5290"},"modified":"2025-08-25T09:21:35","modified_gmt":"2025-08-25T09:21:35","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/ciecompraenlinea.com\/en\/preguntas-frecuentes\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5290\" class=\"elementor elementor-5290\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1e3736 e-con-full contenedor-expandido e-flex e-con e-child\" data-id=\"b1e3736\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab2d9f5 elementor-widget elementor-widget-heading\" data-id=\"ab2d9f5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Ayuda y Preguntas Frecuentes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-790208c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"790208c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"322\" data-end=\"497\">En esta secci\u00f3n resolvemos las dudas m\u00e1s comunes sobre nuestros productos, procesos de compra, env\u00edos y soporte. Si necesitas atenci\u00f3n personalizada, no dudes en contactarnos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63f80ba e-con-full e-flex e-con e-child\" data-id=\"63f80ba\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc19615 elementor-hidden-mobile elementor-widget elementor-widget-tf-tabs\" data-id=\"fc19615\" data-element_type=\"widget\" data-widget_type=\"tf-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"tf-tabs-fc19615\" class=\"tf-tabs vertical tabs-vertical icon-position-left show-triger-\" data-tabid=\"fc19615\">\r\n\t\t\t<div class=\"tf-tabnav\">\r\n\t\t\t\t<ul>\r\n\t\t\t\t\t\t\t\t\t\t<li class=\"tablinks set-active-tab elementor-animation-\" data-tab=\"tab-1\">\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"tab-title-text\">Compras y pedidos<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t<li class=\"tablinks inactive elementor-animation-\" data-tab=\"tab-2\">\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"tab-title-text\">Env\u00edos<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t<li class=\"tablinks inactive elementor-animation-\" data-tab=\"tab-3\">\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"tab-title-text\">Devoluciones y garant\u00edas<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t<li class=\"tablinks inactive elementor-animation-\" data-tab=\"tab-4\">\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"tab-title-text\">Soporte t\u00e9cnico y postventa<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t<li class=\"tablinks inactive elementor-animation-\" data-tab=\"tab-5\">\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"tab-title-text\">Seguridad y privacidad<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t<li class=\"tablinks inactive elementor-animation-\" data-tab=\"tab-6\">\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"tab-title-text\">Ayuda y soporte adicional<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"tf-tabcontent\">\r\n\t\t\t\t\t\t\t\t<div id=\"tab-1\" class=\"tf-tabcontent-inner set-active-tab animated fadeIn\">\r\n\t\t\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"5786\" class=\"elementor elementor-5786\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf8f053 e-con-full e-flex e-con e-child\" data-id=\"cf8f053\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69896d6 elementor-widget elementor-widget-heading\" data-id=\"69896d6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Compras y pedidos<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-709205a elementor-widget elementor-widget-tfaccordion\" data-id=\"709205a\" data-element_type=\"widget\" data-widget_type=\"tfaccordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tf-accordion style1\"> \r\r\n\t\t\t\t<div class=\"tf-accordion-item active\"><div class=\"accordion-title icon_after active\"><span class=\"title-text\">1. \u00bfNecesito registrarme para hacer una compra?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"544\" data-end=\"736\">No es obligatorio registrarte, pero recomendamos crear una cuenta para acceder al historial de pedidos, seguimiento y atenci\u00f3n personalizada.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item inactive\"><div class=\"accordion-title icon_after inactive\"><span class=\"title-text\">2. \u00bfC\u00f3mo s\u00e9 si mi compra fue exitosa?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"738\" data-end=\"930\">Recibir\u00e1s una confirmaci\u00f3n por correo electr\u00f3nico con los detalles de tu pedido. Si no llega en pocos minutos, revisa tu carpeta de spam o cont\u00e1ctanos.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item inactive\"><div class=\"accordion-title icon_after inactive\"><span class=\"title-text\">3. \u00bfQu\u00e9 medios de pago aceptan?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"164\" data-end=\"314\">Puedes pagar con tarjeta de cr\u00e9dito, d\u00e9bito, PSE, transferencias bancarias y pagos en efectivo a trav\u00e9s de <strong data-start=\"271\" data-end=\"280\">Wompi<\/strong>, nuestra pasarela de pago segura.<\/p><p data-start=\"316\" data-end=\"519\">Tambi\u00e9n aceptamos pagos en <strong data-start=\"343\" data-end=\"389\">efectivo directamente en nuestras oficinas<\/strong> en las ciudades de <strong data-start=\"409\" data-end=\"430\">Bogot\u00e1 y Medell\u00edn<\/strong>.<br data-start=\"431\" data-end=\"434\" \/>Consulta previamente para coordinar tu visita y asegurar disponibilidad del producto.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item\"><div class=\"accordion-title icon_after\"><span class=\"title-text\">4. \u00bfPuedo solicitar factura electr\u00f3nica?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"1081\" data-end=\"1274\">S\u00ed. Todos nuestros pedidos se facturan electr\u00f3nicamente conforme a la normativa colombiana. Aseg\u00farate de ingresar correctamente tus datos al comprar.<\/p><\/span><\/div><\/div>\r\r\n            <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div id=\"tab-2\" class=\"tf-tabcontent-inner inactive animated fadeIn\">\r\n\t\t\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"5787\" class=\"elementor elementor-5787\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc9bd8f e-con-full e-flex e-con e-child\" data-id=\"dc9bd8f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1089098 elementor-widget elementor-widget-heading\" data-id=\"1089098\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Env\u00edos<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad368cc elementor-widget elementor-widget-tfaccordion\" data-id=\"ad368cc\" data-element_type=\"widget\" data-widget_type=\"tfaccordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tf-accordion style1\"> \r\r\n\t\t\t\t<div class=\"tf-accordion-item active\"><div class=\"accordion-title icon_after active\"><span class=\"title-text\">1. \u00bfCu\u00e1nto tarda en llegar mi pedido?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"1296\" data-end=\"1502\">Los despachos se realizan de lunes a viernes por la transportadora <strong>COORDINADORA<\/strong>. El tiempo de entrega depende del destino, pero usualmente es de <strong data-start=\"1479\" data-end=\"1501\">2 a 5 d\u00edas h\u00e1biles<\/strong>.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item inactive\"><div class=\"accordion-title icon_after inactive\"><span class=\"title-text\">2. \u00bfPuedo hacer seguimiento a mi pedido?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"1504\" data-end=\"1636\">S\u00ed. Una vez enviado, recibir\u00e1s un n\u00famero de gu\u00eda para rastrear tu pedido en tiempo real.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item inactive\"><div class=\"accordion-title icon_after inactive\"><span class=\"title-text\">3. \u00bfHacen env\u00edos a todo el pa\u00eds?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"1638\" data-end=\"1725\">S\u00ed, realizamos env\u00edos a nivel nacional en Colombia.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item\"><div class=\"accordion-title icon_after\"><span class=\"title-text\">4. \u00bfCu\u00e1nto cuesta el env\u00edo?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"1727\" data-end=\"1901\">El valor depende del peso, volumen y destino. En pedidos superiores a <strong data-start=\"1828\" data-end=\"1844\">$200.000 COP<\/strong> el env\u00edo puede ser gratuito, seg\u00fan condiciones vigentes.<\/p><\/span><\/div><\/div>\r\r\n            <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div id=\"tab-3\" class=\"tf-tabcontent-inner inactive animated fadeIn\">\r\n\t\t\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"5750\" class=\"elementor elementor-5750\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a142b97 e-con-full e-flex e-con e-child\" data-id=\"a142b97\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34c62e4 elementor-widget elementor-widget-heading\" data-id=\"34c62e4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Devoluciones y garant\u00edas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c50b54a elementor-widget elementor-widget-tfaccordion\" data-id=\"c50b54a\" data-element_type=\"widget\" data-widget_type=\"tfaccordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tf-accordion style1\"> \r\r\n\t\t\t\t<div class=\"tf-accordion-item active\"><div class=\"accordion-title icon_after active\"><span class=\"title-text\">1. \u00bfCu\u00e1les son los requisitos para devolver un producto?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"1941\" data-end=\"2176\">Tienes <strong data-start=\"2008\" data-end=\"2029\">8 d\u00edas calendario<\/strong> desde la fecha de recepci\u00f3n. El producto debe estar en perfecto estado, sin marcas de uso, con todos sus accesorios, etiquetas y empaque original.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item inactive\"><div class=\"accordion-title icon_after inactive\"><span class=\"title-text\">2. \u00bfQu\u00e9 debo hacer si el producto lleg\u00f3 da\u00f1ado o incompleto?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"2178\" data-end=\"2388\">Cont\u00e1ctanos de inmediato con fotos y descripci\u00f3n del problema. Evaluaremos el caso y te indicaremos el procedimiento para devoluci\u00f3n o reposici\u00f3n.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item inactive\"><div class=\"accordion-title icon_after inactive\"><span class=\"title-text\">3. \u00bfCu\u00e1nto tiempo de garant\u00eda tienen los productos?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"2390\" data-end=\"2598\">Todos nuestros productos tienen <strong data-start=\"2477\" data-end=\"2498\">1 a\u00f1o de garant\u00eda<\/strong> por defectos de fabricaci\u00f3n. No cubre da\u00f1os por mal uso, instalaci\u00f3n inadecuada o desgaste natural.<\/p><p data-start=\"2600\" data-end=\"2768\">\u00a0<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item\"><div class=\"accordion-title icon_after\"><span class=\"title-text\">4. \u00bfC\u00f3mo solicito una garant\u00eda?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"2600\" data-end=\"2768\">Debes presentar el producto, la factura original y una descripci\u00f3n del defecto. La revisi\u00f3n t\u00e9cnica confirmar\u00e1 si aplica la garant\u00eda.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item\"><div class=\"accordion-title icon_after\"><span class=\"title-text\">5. \u00bfQui\u00e9n asume los costos de env\u00edo en una devoluci\u00f3n?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"2770\" data-end=\"3009\">Si la causa es atribuible a CIE (producto equivocado, defectuoso, incompleto), nosotros asumimos el costo. Si es por retracto o decisi\u00f3n del cliente, corre por cuenta del comprador.<\/p><\/span><\/div><\/div>\r\r\n            <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div id=\"tab-4\" class=\"tf-tabcontent-inner inactive animated fadeIn\">\r\n\t\t\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"5754\" class=\"elementor elementor-5754\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1151d96 e-con-full e-flex e-con e-child\" data-id=\"1151d96\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e401a25 elementor-widget elementor-widget-heading\" data-id=\"e401a25\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Soporte t\u00e9cnico y postventa<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6987aa elementor-widget elementor-widget-tfaccordion\" data-id=\"a6987aa\" data-element_type=\"widget\" data-widget_type=\"tfaccordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tf-accordion style1\"> \r\r\n\t\t\t\t<div class=\"tf-accordion-item active\"><div class=\"accordion-title icon_after active\"><span class=\"title-text\">1. \u00bfD\u00f3nde est\u00e1n ubicados?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"3052\" data-end=\"3157\">Nuestra sede principal est\u00e1 en <strong data-start=\"3112\" data-end=\"3157\">Cra. 21 #100-20, Oficina 703, Bogot\u00e1 D.C.<\/strong><\/p><\/span><\/div><\/div><div class=\"tf-accordion-item inactive\"><div class=\"accordion-title icon_after inactive\"><span class=\"title-text\">2. \u00bfD\u00f3nde puedo hacer mantenimiento a mi herramienta?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"3159\" data-end=\"3340\">Contamos con un equipo t\u00e9cnico especializado en la Oficina 502 de la misma direcci\u00f3n. Tel\u00e9fono de contacto: <strong data-start=\"3324\" data-end=\"3340\">318 396 4802<\/strong><\/p><\/span><\/div><\/div><div class=\"tf-accordion-item inactive\"><div class=\"accordion-title icon_after inactive\"><span class=\"title-text\">3. \u00bfPuedo recibir asesor\u00eda para elegir el producto correcto?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"3342\" data-end=\"3534\">S\u00ed. Nuestro equipo comercial y t\u00e9cnico est\u00e1 capacitado para orientarte en la selecci\u00f3n adecuada seg\u00fan tu aplicaci\u00f3n o necesidad.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item\"><div class=\"accordion-title icon_after\"><span class=\"title-text\">4. \u00bfOfrecen repuestos o accesorios?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"3536\" data-end=\"3680\">S\u00ed, manejamos repuestos originales y accesorios compatibles para las principales marcas que distribuimos.<\/p><\/span><\/div><\/div>\r\r\n            <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div id=\"tab-5\" class=\"tf-tabcontent-inner inactive animated fadeIn\">\r\n\t\t\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"5758\" class=\"elementor elementor-5758\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-915d6a4 e-con-full e-flex e-con e-child\" data-id=\"915d6a4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c206729 elementor-widget elementor-widget-heading\" data-id=\"c206729\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Seguridad y privacidad<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-548ab80 elementor-widget elementor-widget-tfaccordion\" data-id=\"548ab80\" data-element_type=\"widget\" data-widget_type=\"tfaccordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tf-accordion style1\"> \r\r\n\t\t\t\t<div class=\"tf-accordion-item active\"><div class=\"accordion-title icon_after active\"><span class=\"title-text\">1. \u00bfEs seguro comprar en ciecompraenlinea.com?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"3718\" data-end=\"3929\">S\u00ed. Contamos con <strong data-start=\"3785\" data-end=\"3804\">certificado SSL<\/strong> que protege la informaci\u00f3n transmitida. Adem\u00e1s, los pagos se realizan mediante <strong>Wompi<\/strong>, una plataforma segura y reconocida.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item inactive\"><div class=\"accordion-title icon_after inactive\"><span class=\"title-text\">2. \u00bfQu\u00e9 hacen con mis datos personales?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"3931\" data-end=\"4159\">Solo usamos tu informaci\u00f3n para procesar pedidos y brindarte atenci\u00f3n. No compartimos tus datos con terceros sin tu autorizaci\u00f3n. M\u00e1s informaci\u00f3n en nuestra <a class=\"\" href=\"https:\/\/ciecompraenlinea.com\/en\/politica-de-privacidad\/\" rel=\"noopener\" data-start=\"4131\" data-end=\"4158\">Pol\u00edtica de Privacidad<\/a>.<\/p><p data-start=\"4161\" data-end=\"4331\">\u00a0<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item inactive\"><div class=\"accordion-title icon_after inactive\"><span class=\"title-text\">3. \u00bfPuedo cancelar la suscripci\u00f3n a correos promocionales?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"4161\" data-end=\"4331\">S\u00ed. En cada correo encontrar\u00e1s un enlace para darte de baja o puedes escribirnos directamente solicit\u00e1ndolo.<\/p><\/span><\/div><\/div>\r\r\n            <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div id=\"tab-6\" class=\"tf-tabcontent-inner inactive animated fadeIn\">\r\n\t\t\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"5760\" class=\"elementor elementor-5760\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44db3ef e-con-full e-flex e-con e-child\" data-id=\"44db3ef\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-063112b elementor-widget elementor-widget-heading\" data-id=\"063112b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ayuda y soporte adicional<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a723080 elementor-widget elementor-widget-text-editor\" data-id=\"a723080\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"464\" data-end=\"632\">\u00bfNecesitas m\u00e1s informaci\u00f3n o asistencia personalizada? Aqu\u00ed te dejamos recursos \u00fatiles y nuestros canales de contacto para que puedas resolver cualquier duda adicional.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75b7cf3 elementor-widget elementor-widget-text-editor\" data-id=\"75b7cf3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"639\" data-end=\"657\">Enlaces \u00fatiles<\/h3><ul data-start=\"659\" data-end=\"992\"><li data-start=\"659\" data-end=\"740\"><p data-start=\"661\" data-end=\"740\"><a class=\"cursor-pointer\" href=\"https:\/\/ciecompraenlinea.com\/en\/politica-de-privacidad\/\" target=\"_new\" rel=\"noopener\" data-start=\"661\" data-end=\"738\">Pol\u00edtica de Privacidad<\/a><\/p><\/li><li data-start=\"741\" data-end=\"829\"><p data-start=\"743\" data-end=\"829\"><a class=\"cursor-pointer\" href=\"https:\/\/ciecompraenlinea.com\/en\/terminos-y-condiciones-de-uso\/\" target=\"_new\" rel=\"noopener\" data-start=\"743\" data-end=\"827\">T\u00e9rminos y Condiciones de Uso<\/a><\/p><\/li><li data-start=\"830\" data-end=\"929\"><p data-start=\"832\" data-end=\"929\"><a class=\"cursor-pointer\" href=\"https:\/\/ciecompraenlinea.com\/en\/politica-de-devoluciones-y-reembolsos\/\" target=\"_new\" rel=\"noopener\" data-start=\"832\" data-end=\"927\">Pol\u00edtica de Devoluciones y Reembolsos<\/a><\/p><\/li><li data-start=\"930\" data-end=\"992\"><p data-start=\"932\" data-end=\"992\"><a class=\"cursor-pointer\" href=\"https:\/\/ciecompraenlinea.com\/en\/carta-de-garantia\/\" target=\"_new\" rel=\"noopener\" data-start=\"932\" data-end=\"990\">Carta de Garant\u00eda<\/a><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fec4d47 elementor-widget elementor-widget-text-editor\" data-id=\"fec4d47\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"999\" data-end=\"1021\"><span style=\"color: #000000;\">Soporte al cliente<\/span><\/h3><p data-start=\"1023\" data-end=\"1230\"><span style=\"color: #000000;\"><strong data-start=\"1023\" data-end=\"1056\">Atenci\u00f3n comercial y t\u00e9cnica:<\/strong><\/span><\/p><p data-start=\"1023\" data-end=\"1230\"><span style=\"color: #000000;\">\ud83d\udccd Cra. 21 #100-20, Oficina 703 \u2013 Bogot\u00e1 D.C.<\/span><br data-start=\"1104\" data-end=\"1107\" \/><span style=\"color: #000000;\">\ud83d\udcde Tel\u00e9fono: 320 4128672<\/span><br data-start=\"1132\" data-end=\"1135\" \/><span style=\"color: #000000;\">\ud83d\udce7 Correo: ventasvirtual@ciedecolombia.com<\/span><br data-start=\"1175\" data-end=\"1178\" \/><span style=\"color: #000000;\">\ud83d\udd52 Horario: Lunes a jueves de 7:00am a 5:00pm <br \/>Viernes de 7:00am a 4:00pm<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6788803 elementor-widget elementor-widget-text-editor\" data-id=\"6788803\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"1237\" data-end=\"1274\"><span style=\"color: #000000;\">\u00bfTienes una solicitud espec\u00edfica?<\/span><\/h3><p data-start=\"1276\" data-end=\"1522\"><span style=\"color: #000000;\">Si necesitas cotizar un producto, hacer un reclamo, registrar una garant\u00eda o solicitar asistencia t\u00e9cnica, tambi\u00e9n puedes escribirnos directamente a trav\u00e9s de nuestro <a class=\"cursor-pointer\" style=\"color: #000000;\" href=\"https:\/\/ciecompraenlinea.com\/en\/contacto\/\" target=\"_new\" rel=\"noopener\" data-start=\"1443\" data-end=\"1506\"><u><b>formulario de contacto<\/b><\/u><\/a> o v\u00eda <span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/api.whatsapp.com\/send?phone=573204128672&amp;text=Buen%20d%C3%ADa,%20%C2%BFme%20ayudas%20con%20un%20requerimiento%20por%20favor?\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a><\/strong><\/span>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-099dd32 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-tf-tabs\" data-id=\"099dd32\" data-element_type=\"widget\" data-widget_type=\"tf-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"tf-tabs-099dd32\" class=\"tf-tabs vertical tabs-vertical icon-position-left show-triger-\" data-tabid=\"099dd32\">\r\n\t\t\t<div class=\"tf-tabnav\">\r\n\t\t\t\t<ul>\r\n\t\t\t\t\t\t\t\t\t\t<li class=\"tablinks set-active-tab elementor-animation-\" data-tab=\"tab-1\">\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"tab-title-text\">Compras y pedidos<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t<li class=\"tablinks inactive elementor-animation-\" data-tab=\"tab-2\">\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"tab-title-text\">Env\u00edos<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t<li class=\"tablinks inactive elementor-animation-\" data-tab=\"tab-3\">\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"tab-title-text\">Devoluciones y garant\u00edas<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t<li class=\"tablinks inactive elementor-animation-\" data-tab=\"tab-4\">\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"tab-title-text\">Soporte t\u00e9cnico y postventa<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t<li class=\"tablinks inactive elementor-animation-\" data-tab=\"tab-5\">\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"tab-title-text\">Seguridad y privacidad<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t<li class=\"tablinks inactive elementor-animation-\" data-tab=\"tab-6\">\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"tab-title-text\">Ayuda y soporte adicional<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"tf-tabcontent\">\r\n\t\t\t\t\t\t\t\t<div id=\"tab-1\" class=\"tf-tabcontent-inner set-active-tab animated fadeIn\">\r\n\t\t\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"5786\" class=\"elementor elementor-5786\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf8f053 e-con-full e-flex e-con e-child\" data-id=\"cf8f053\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69896d6 elementor-widget elementor-widget-heading\" data-id=\"69896d6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Compras y pedidos<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-709205a elementor-widget elementor-widget-tfaccordion\" data-id=\"709205a\" data-element_type=\"widget\" data-widget_type=\"tfaccordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tf-accordion style1\"> \r\r\n\t\t\t\t<div class=\"tf-accordion-item active\"><div class=\"accordion-title icon_after active\"><span class=\"title-text\">1. \u00bfNecesito registrarme para hacer una compra?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"544\" data-end=\"736\">No es obligatorio registrarte, pero recomendamos crear una cuenta para acceder al historial de pedidos, seguimiento y atenci\u00f3n personalizada.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item inactive\"><div class=\"accordion-title icon_after inactive\"><span class=\"title-text\">2. \u00bfC\u00f3mo s\u00e9 si mi compra fue exitosa?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"738\" data-end=\"930\">Recibir\u00e1s una confirmaci\u00f3n por correo electr\u00f3nico con los detalles de tu pedido. Si no llega en pocos minutos, revisa tu carpeta de spam o cont\u00e1ctanos.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item inactive\"><div class=\"accordion-title icon_after inactive\"><span class=\"title-text\">3. \u00bfQu\u00e9 medios de pago aceptan?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"164\" data-end=\"314\">Puedes pagar con tarjeta de cr\u00e9dito, d\u00e9bito, PSE, transferencias bancarias y pagos en efectivo a trav\u00e9s de <strong data-start=\"271\" data-end=\"280\">Wompi<\/strong>, nuestra pasarela de pago segura.<\/p><p data-start=\"316\" data-end=\"519\">Tambi\u00e9n aceptamos pagos en <strong data-start=\"343\" data-end=\"389\">efectivo directamente en nuestras oficinas<\/strong> en las ciudades de <strong data-start=\"409\" data-end=\"430\">Bogot\u00e1 y Medell\u00edn<\/strong>.<br data-start=\"431\" data-end=\"434\" \/>Consulta previamente para coordinar tu visita y asegurar disponibilidad del producto.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item\"><div class=\"accordion-title icon_after\"><span class=\"title-text\">4. \u00bfPuedo solicitar factura electr\u00f3nica?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"1081\" data-end=\"1274\">S\u00ed. Todos nuestros pedidos se facturan electr\u00f3nicamente conforme a la normativa colombiana. Aseg\u00farate de ingresar correctamente tus datos al comprar.<\/p><\/span><\/div><\/div>\r\r\n            <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div id=\"tab-2\" class=\"tf-tabcontent-inner inactive animated fadeIn\">\r\n\t\t\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"5787\" class=\"elementor elementor-5787\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc9bd8f e-con-full e-flex e-con e-child\" data-id=\"dc9bd8f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1089098 elementor-widget elementor-widget-heading\" data-id=\"1089098\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Env\u00edos<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad368cc elementor-widget elementor-widget-tfaccordion\" data-id=\"ad368cc\" data-element_type=\"widget\" data-widget_type=\"tfaccordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tf-accordion style1\"> \r\r\n\t\t\t\t<div class=\"tf-accordion-item active\"><div class=\"accordion-title icon_after active\"><span class=\"title-text\">1. \u00bfCu\u00e1nto tarda en llegar mi pedido?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"1296\" data-end=\"1502\">Los despachos se realizan de lunes a viernes por la transportadora <strong>COORDINADORA<\/strong>. El tiempo de entrega depende del destino, pero usualmente es de <strong data-start=\"1479\" data-end=\"1501\">2 a 5 d\u00edas h\u00e1biles<\/strong>.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item inactive\"><div class=\"accordion-title icon_after inactive\"><span class=\"title-text\">2. \u00bfPuedo hacer seguimiento a mi pedido?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"1504\" data-end=\"1636\">S\u00ed. Una vez enviado, recibir\u00e1s un n\u00famero de gu\u00eda para rastrear tu pedido en tiempo real.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item inactive\"><div class=\"accordion-title icon_after inactive\"><span class=\"title-text\">3. \u00bfHacen env\u00edos a todo el pa\u00eds?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"1638\" data-end=\"1725\">S\u00ed, realizamos env\u00edos a nivel nacional en Colombia.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item\"><div class=\"accordion-title icon_after\"><span class=\"title-text\">4. \u00bfCu\u00e1nto cuesta el env\u00edo?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"1727\" data-end=\"1901\">El valor depende del peso, volumen y destino. En pedidos superiores a <strong data-start=\"1828\" data-end=\"1844\">$200.000 COP<\/strong> el env\u00edo puede ser gratuito, seg\u00fan condiciones vigentes.<\/p><\/span><\/div><\/div>\r\r\n            <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div id=\"tab-3\" class=\"tf-tabcontent-inner inactive animated fadeIn\">\r\n\t\t\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"5750\" class=\"elementor elementor-5750\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a142b97 e-con-full e-flex e-con e-child\" data-id=\"a142b97\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34c62e4 elementor-widget elementor-widget-heading\" data-id=\"34c62e4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Devoluciones y garant\u00edas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c50b54a elementor-widget elementor-widget-tfaccordion\" data-id=\"c50b54a\" data-element_type=\"widget\" data-widget_type=\"tfaccordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tf-accordion style1\"> \r\r\n\t\t\t\t<div class=\"tf-accordion-item active\"><div class=\"accordion-title icon_after active\"><span class=\"title-text\">1. \u00bfCu\u00e1les son los requisitos para devolver un producto?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"1941\" data-end=\"2176\">Tienes <strong data-start=\"2008\" data-end=\"2029\">8 d\u00edas calendario<\/strong> desde la fecha de recepci\u00f3n. El producto debe estar en perfecto estado, sin marcas de uso, con todos sus accesorios, etiquetas y empaque original.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item inactive\"><div class=\"accordion-title icon_after inactive\"><span class=\"title-text\">2. \u00bfQu\u00e9 debo hacer si el producto lleg\u00f3 da\u00f1ado o incompleto?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"2178\" data-end=\"2388\">Cont\u00e1ctanos de inmediato con fotos y descripci\u00f3n del problema. Evaluaremos el caso y te indicaremos el procedimiento para devoluci\u00f3n o reposici\u00f3n.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item inactive\"><div class=\"accordion-title icon_after inactive\"><span class=\"title-text\">3. \u00bfCu\u00e1nto tiempo de garant\u00eda tienen los productos?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"2390\" data-end=\"2598\">Todos nuestros productos tienen <strong data-start=\"2477\" data-end=\"2498\">1 a\u00f1o de garant\u00eda<\/strong> por defectos de fabricaci\u00f3n. No cubre da\u00f1os por mal uso, instalaci\u00f3n inadecuada o desgaste natural.<\/p><p data-start=\"2600\" data-end=\"2768\">\u00a0<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item\"><div class=\"accordion-title icon_after\"><span class=\"title-text\">4. \u00bfC\u00f3mo solicito una garant\u00eda?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"2600\" data-end=\"2768\">Debes presentar el producto, la factura original y una descripci\u00f3n del defecto. La revisi\u00f3n t\u00e9cnica confirmar\u00e1 si aplica la garant\u00eda.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item\"><div class=\"accordion-title icon_after\"><span class=\"title-text\">5. \u00bfQui\u00e9n asume los costos de env\u00edo en una devoluci\u00f3n?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"2770\" data-end=\"3009\">Si la causa es atribuible a CIE (producto equivocado, defectuoso, incompleto), nosotros asumimos el costo. Si es por retracto o decisi\u00f3n del cliente, corre por cuenta del comprador.<\/p><\/span><\/div><\/div>\r\r\n            <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div id=\"tab-4\" class=\"tf-tabcontent-inner inactive animated fadeIn\">\r\n\t\t\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"5754\" class=\"elementor elementor-5754\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1151d96 e-con-full e-flex e-con e-child\" data-id=\"1151d96\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e401a25 elementor-widget elementor-widget-heading\" data-id=\"e401a25\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Soporte t\u00e9cnico y postventa<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6987aa elementor-widget elementor-widget-tfaccordion\" data-id=\"a6987aa\" data-element_type=\"widget\" data-widget_type=\"tfaccordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tf-accordion style1\"> \r\r\n\t\t\t\t<div class=\"tf-accordion-item active\"><div class=\"accordion-title icon_after active\"><span class=\"title-text\">1. \u00bfD\u00f3nde est\u00e1n ubicados?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"3052\" data-end=\"3157\">Nuestra sede principal est\u00e1 en <strong data-start=\"3112\" data-end=\"3157\">Cra. 21 #100-20, Oficina 703, Bogot\u00e1 D.C.<\/strong><\/p><\/span><\/div><\/div><div class=\"tf-accordion-item inactive\"><div class=\"accordion-title icon_after inactive\"><span class=\"title-text\">2. \u00bfD\u00f3nde puedo hacer mantenimiento a mi herramienta?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"3159\" data-end=\"3340\">Contamos con un equipo t\u00e9cnico especializado en la Oficina 502 de la misma direcci\u00f3n. Tel\u00e9fono de contacto: <strong data-start=\"3324\" data-end=\"3340\">318 396 4802<\/strong><\/p><\/span><\/div><\/div><div class=\"tf-accordion-item inactive\"><div class=\"accordion-title icon_after inactive\"><span class=\"title-text\">3. \u00bfPuedo recibir asesor\u00eda para elegir el producto correcto?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"3342\" data-end=\"3534\">S\u00ed. Nuestro equipo comercial y t\u00e9cnico est\u00e1 capacitado para orientarte en la selecci\u00f3n adecuada seg\u00fan tu aplicaci\u00f3n o necesidad.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item\"><div class=\"accordion-title icon_after\"><span class=\"title-text\">4. \u00bfOfrecen repuestos o accesorios?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"3536\" data-end=\"3680\">S\u00ed, manejamos repuestos originales y accesorios compatibles para las principales marcas que distribuimos.<\/p><\/span><\/div><\/div>\r\r\n            <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div id=\"tab-5\" class=\"tf-tabcontent-inner inactive animated fadeIn\">\r\n\t\t\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"5758\" class=\"elementor elementor-5758\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-915d6a4 e-con-full e-flex e-con e-child\" data-id=\"915d6a4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c206729 elementor-widget elementor-widget-heading\" data-id=\"c206729\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Seguridad y privacidad<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-548ab80 elementor-widget elementor-widget-tfaccordion\" data-id=\"548ab80\" data-element_type=\"widget\" data-widget_type=\"tfaccordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"tf-accordion style1\"> \r\r\n\t\t\t\t<div class=\"tf-accordion-item active\"><div class=\"accordion-title icon_after active\"><span class=\"title-text\">1. \u00bfEs seguro comprar en ciecompraenlinea.com?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"3718\" data-end=\"3929\">S\u00ed. Contamos con <strong data-start=\"3785\" data-end=\"3804\">certificado SSL<\/strong> que protege la informaci\u00f3n transmitida. Adem\u00e1s, los pagos se realizan mediante <strong>Wompi<\/strong>, una plataforma segura y reconocida.<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item inactive\"><div class=\"accordion-title icon_after inactive\"><span class=\"title-text\">2. \u00bfQu\u00e9 hacen con mis datos personales?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"3931\" data-end=\"4159\">Solo usamos tu informaci\u00f3n para procesar pedidos y brindarte atenci\u00f3n. No compartimos tus datos con terceros sin tu autorizaci\u00f3n. M\u00e1s informaci\u00f3n en nuestra <a class=\"\" href=\"https:\/\/ciecompraenlinea.com\/en\/politica-de-privacidad\/\" rel=\"noopener\" data-start=\"4131\" data-end=\"4158\">Pol\u00edtica de Privacidad<\/a>.<\/p><p data-start=\"4161\" data-end=\"4331\">\u00a0<\/p><\/span><\/div><\/div><div class=\"tf-accordion-item inactive\"><div class=\"accordion-title icon_after inactive\"><span class=\"title-text\">3. \u00bfPuedo cancelar la suscripci\u00f3n a correos promocionales?<\/span> \t\t\r\r\n\t\t\t\t<span class=\"wrap-accordion-icon wrap-accordion-icon-right\">\t\t\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-close\"><i class=\"icon-monal-plus-2\"><\/i><\/span>\r\r\n\t\t\t\t<span class=\"accordion-icon accordion-icon-open\"><i class=\"icon-monal-minus\"><\/i><\/span>\r\r\n\t\t\t\t<\/span><\/div> <div class=\"accordion-content\"> <span><p data-start=\"4161\" data-end=\"4331\">S\u00ed. En cada correo encontrar\u00e1s un enlace para darte de baja o puedes escribirnos directamente solicit\u00e1ndolo.<\/p><\/span><\/div><\/div>\r\r\n            <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div id=\"tab-6\" class=\"tf-tabcontent-inner inactive animated fadeIn\">\r\n\t\t\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"5760\" class=\"elementor elementor-5760\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44db3ef e-con-full e-flex e-con e-child\" data-id=\"44db3ef\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-063112b elementor-widget elementor-widget-heading\" data-id=\"063112b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ayuda y soporte adicional<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a723080 elementor-widget elementor-widget-text-editor\" data-id=\"a723080\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"464\" data-end=\"632\">\u00bfNecesitas m\u00e1s informaci\u00f3n o asistencia personalizada? Aqu\u00ed te dejamos recursos \u00fatiles y nuestros canales de contacto para que puedas resolver cualquier duda adicional.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75b7cf3 elementor-widget elementor-widget-text-editor\" data-id=\"75b7cf3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"639\" data-end=\"657\">Enlaces \u00fatiles<\/h3><ul data-start=\"659\" data-end=\"992\"><li data-start=\"659\" data-end=\"740\"><p data-start=\"661\" data-end=\"740\"><a class=\"cursor-pointer\" href=\"https:\/\/ciecompraenlinea.com\/en\/politica-de-privacidad\/\" target=\"_new\" rel=\"noopener\" data-start=\"661\" data-end=\"738\">Pol\u00edtica de Privacidad<\/a><\/p><\/li><li data-start=\"741\" data-end=\"829\"><p data-start=\"743\" data-end=\"829\"><a class=\"cursor-pointer\" href=\"https:\/\/ciecompraenlinea.com\/en\/terminos-y-condiciones-de-uso\/\" target=\"_new\" rel=\"noopener\" data-start=\"743\" data-end=\"827\">T\u00e9rminos y Condiciones de Uso<\/a><\/p><\/li><li data-start=\"830\" data-end=\"929\"><p data-start=\"832\" data-end=\"929\"><a class=\"cursor-pointer\" href=\"https:\/\/ciecompraenlinea.com\/en\/politica-de-devoluciones-y-reembolsos\/\" target=\"_new\" rel=\"noopener\" data-start=\"832\" data-end=\"927\">Pol\u00edtica de Devoluciones y Reembolsos<\/a><\/p><\/li><li data-start=\"930\" data-end=\"992\"><p data-start=\"932\" data-end=\"992\"><a class=\"cursor-pointer\" href=\"https:\/\/ciecompraenlinea.com\/en\/carta-de-garantia\/\" target=\"_new\" rel=\"noopener\" data-start=\"932\" data-end=\"990\">Carta de Garant\u00eda<\/a><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fec4d47 elementor-widget elementor-widget-text-editor\" data-id=\"fec4d47\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"999\" data-end=\"1021\"><span style=\"color: #000000;\">Soporte al cliente<\/span><\/h3><p data-start=\"1023\" data-end=\"1230\"><span style=\"color: #000000;\"><strong data-start=\"1023\" data-end=\"1056\">Atenci\u00f3n comercial y t\u00e9cnica:<\/strong><\/span><\/p><p data-start=\"1023\" data-end=\"1230\"><span style=\"color: #000000;\">\ud83d\udccd Cra. 21 #100-20, Oficina 703 \u2013 Bogot\u00e1 D.C.<\/span><br data-start=\"1104\" data-end=\"1107\" \/><span style=\"color: #000000;\">\ud83d\udcde Tel\u00e9fono: 320 4128672<\/span><br data-start=\"1132\" data-end=\"1135\" \/><span style=\"color: #000000;\">\ud83d\udce7 Correo: ventasvirtual@ciedecolombia.com<\/span><br data-start=\"1175\" data-end=\"1178\" \/><span style=\"color: #000000;\">\ud83d\udd52 Horario: Lunes a jueves de 7:00am a 5:00pm <br \/>Viernes de 7:00am a 4:00pm<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6788803 elementor-widget elementor-widget-text-editor\" data-id=\"6788803\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"1237\" data-end=\"1274\"><span style=\"color: #000000;\">\u00bfTienes una solicitud espec\u00edfica?<\/span><\/h3><p data-start=\"1276\" data-end=\"1522\"><span style=\"color: #000000;\">Si necesitas cotizar un producto, hacer un reclamo, registrar una garant\u00eda o solicitar asistencia t\u00e9cnica, tambi\u00e9n puedes escribirnos directamente a trav\u00e9s de nuestro <a class=\"cursor-pointer\" style=\"color: #000000;\" href=\"https:\/\/ciecompraenlinea.com\/en\/contacto\/\" target=\"_new\" rel=\"noopener\" data-start=\"1443\" data-end=\"1506\"><u><b>formulario de contacto<\/b><\/u><\/a> o v\u00eda <span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/api.whatsapp.com\/send?phone=573204128672&amp;text=Buen%20d%C3%ADa,%20%C2%BFme%20ayudas%20con%20un%20requerimiento%20por%20favor?\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a><\/strong><\/span>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Ayuda y Preguntas Frecuentes En esta secci\u00f3n resolvemos las dudas m\u00e1s comunes sobre nuestros productos, procesos de compra, env\u00edos y soporte. Si necesitas atenci\u00f3n personalizada, no dudes en contactarnos. Compras [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"two_page_speed":[],"footnotes":""},"class_list":["post-5290","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ciecompraenlinea.com\/en\/wp-json\/wp\/v2\/pages\/5290","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ciecompraenlinea.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ciecompraenlinea.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ciecompraenlinea.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ciecompraenlinea.com\/en\/wp-json\/wp\/v2\/comments?post=5290"}],"version-history":[{"count":145,"href":"https:\/\/ciecompraenlinea.com\/en\/wp-json\/wp\/v2\/pages\/5290\/revisions"}],"predecessor-version":[{"id":9737,"href":"https:\/\/ciecompraenlinea.com\/en\/wp-json\/wp\/v2\/pages\/5290\/revisions\/9737"}],"wp:attachment":[{"href":"https:\/\/ciecompraenlinea.com\/en\/wp-json\/wp\/v2\/media?parent=5290"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}